UX Magazine – The Hidden Value of UX Connectors and the Future of Our Community

2017-04-22T22:36:58+00:00Apr 10, 2014|Tags: , , , |

I was in Austin, Texas recently and, following the rules of UX Adventure, I took the opportunity to coordinate with some Austin UXers to meet at a local bar. On the day of the meetup, I checked my Twitter account and noticed that our rendezvous had been tweeted by something called “AustinUX.org.” I didn’t give [...]

Quirk’s Marketing Research Media – What Qualitative and UX Researchers Can Learn From Each Other

2014-03-24T16:41:18+00:00Mar 24, 2014|Tags: , , |

Article Abstract: This article focuses on how user experience research is unique in the marketing research space and why qualitative researchers must understand the differences to succeed in usability testing. While both marketing research and user experience (UX) research certainly add commercial value, marketing research is focused on getting the right product sold with the [...]

Focus Groups are useful for UX research – to a point

2017-04-22T22:36:23+00:00Mar 13, 2014|Tags: |

Focus groups, often maligned within the field of user experience for not being able to get the “right” information, are actually a great way to collect information.   But as a tool, the value of focus groups is limited to only certain types of information gathering.  A problem I’ve seen is that the use of focus [...]

UXmatters – Lessons from Disaster Research

2017-04-22T22:37:00+00:00Mar 10, 2014|Tags: , , |

When the life-threatening catastrophe Hurricane Sandy hit the Northeastern United States, proper disaster preparedness and disaster response and the subsequent recovery all depended on people having a good user experience with Web and mobile information resources. These resources provided information that helped people to prepare for the disaster and, subsequently, let them apply for recovery [...]

GIANT UX Blog – UX Is Community

2015-05-13T10:32:18+00:00Mar 3, 2014|Tags: , |

By definition, user experience is about understanding people in order to improve products and services. The term “user experience” is an umbrella term (not the only one, but seemingly the most popular one these days) used to encompass a variety of related career tracks, from those related to design, to research, to content and organization. [...]

UXmatters – Are You Ready to Be an Independent UX Consultant?

2014-03-10T08:17:03+00:00Jan 27, 2014|Tags: , , , |

For most of my career as a UX consultant, I have worked full time on some company’s payroll. A number of years back, one very large consulting organization hired me for a 6-month, full-time gig, working on site for a client. When, at the appointed time, the project concluded successfully, the consulting firm didn’t immediately [...]

Diversify Your User Experience Career

2017-04-22T22:36:18+00:00Dec 16, 2013|Tags: , , , |

Investors are advised to make sure that they have diversity in their portfolio. By diversifying into multiple types of investments and different kinds of industries, there is a safety in knowing that if one type of investment fails, there are other investments that will still succeed. The same is true for User Experience (UX) professionals. [...]

The Mash-It-Up Expert Review: Training and Analysis Combined

2017-04-22T22:36:45+00:00Dec 3, 2013|Tags: , , |

Up until recently, if a client wanted a heuristic or "expert" review, I would frequently offer a nicely formatted Word report, organized by general topic area, including a description of each issue, screen shots and recommendation call-outs. Simultaneously, I have also conducted many training sessions over the years, and I have amassed hundreds of PowerPoint [...]

Assessing Mobile Accessibility for Screen Readers

2014-02-13T08:42:59+00:00Oct 28, 2013|Tags: , , |

I’ve had several projects lately where I needed to check that a particular resource was accessible on a mobile device for people with disabilities, particularly those who use built-in screen reader software. Given that it has been possible to create accessible mobile-friendly webpages and apps for several years now, it’s surprising how little has been [...]

My Most Memorable Usability Test Participants

2017-04-22T22:36:32+00:00Oct 18, 2013|Tags: |

I’ve been working with participants in usability studies and other research for nearly 20 years now. I’ve met a myriad of interesting people: some had backgrounds or interests similar to my own, and others had vastly different backgrounds. I have learned a great deal from these interactions, even beyond the project at hand. There have [...]

Create Your UX News Feed

2017-04-22T22:36:16+00:00Sep 4, 2013|Tags: |

I’ve been an avid reader of RSS feeds for many years and use a number of RSS feeds to stay on top of things in the UX world. If you’re not familiar with RSS, or Really Simple Syndication, it represents a data feed. With a single URL, you can subscribe to a news or other [...]

UX Magazine – These Are My People: The Value in UX Organizations

2017-04-22T22:36:55+00:00Aug 21, 2013|Tags: , , , , , |

While at the User Experience Professionals Association (UXPA) International conference last month in Washington, D.C., I spent a lot of time talking with attendees. I heard all sort of interesting things there, but one simple comment resonated with me: as an attendee looked around the room, she exclaimed: “These are my people!” I realized that [...]

User Experience Blogging Benefits: A retrospective

2017-04-22T22:36:52+00:00Apr 15, 2013|Tags: |

This blog entry was updated on 10/22/13. It has been nearly three years since, on a whim, I started my DC Usability blog. This was the first time that I had ever tried to maintain a regular stream of entries. While sometimes it has been relatively easy to both come up with topics and write [...]

Lebsontech LLC: Keeping it in the Family

2017-04-22T22:36:30+00:00Apr 7, 2013|

When I started Lebsontech in 1997, it was a frame for some side work that I was already doing. It was only set up for me, and I never intended it to be otherwise. By 2008, I had grown tired of being a W-2 employee and decided to take the plunge to exclusive independent consulting. [...]

UX Magazine – UX Adventure: Enhance your resume, improve your career potential, and feel the excitement!

2014-08-01T08:10:06+00:00Mar 22, 2013|Tags: , , , , , |

For many of us who have UX careers, it's likely that we find numerous aspects of our work pretty exciting. But exciting work will always wax and wane as UX projects come and go. While your salary may be constant, you may not always enjoy the projects that you are working on. The good news [...]

User Experience Magazine – Care About Your UX Career? Network Now!

2014-03-05T13:20:10+00:00Mar 1, 2013|Tags: , , , , |

Networking is critical regardless of what your career is. That said, by definition user experience is centered on understanding people: the people we design for, the people that participate in our research studies, and the people that ultimately use our end products. Give your UX peers the opportunity to get to know you and, at [...]

Staying Under the Radar: A Business Strategy

2017-04-22T22:36:42+00:00Feb 25, 2013|Tags: , |

I met someone recently who is a consultant at a large organization. We started talking about our various consulting efforts, and I mentioned that I do a lot of work with government agencies. “Oh,” he said, “does that mean you are on the GSA schedule?” I explained that I am not. When I mentioned that [...]

Come join me on a UX adventure in 2013!

2014-08-01T08:10:37+00:00Nov 26, 2012|Tags: , , , |

Update 3/29/13: This blog was the basis for: Article: Lebson, Cory. 2013. "UX Adventure: Enhance your resume, improve your career potential, and feel the excitement!" UX Magazine, Article No. 983. March 22, 2013. Radio Show: Lebson, Cory.  2013. "How to Turn your Tech Career into an Adventure!" IMI Tech Talk (KFNX News-talk Radio 1100, Phoenix, [...]

Intercom Magazine – Making Usability a Priority: Advocating for the Value of User Research

2014-03-03T08:06:56+00:00Oct 1, 2012|Tags: , , , , |

As a consultant specializing in user research, studying how users interact with Web and mobile resources, I wish I could give my clients a short contract to sign promising that if they work with me, they will definitely incorporate usability into their project. They will listen to my suggestions and they will follow through with [...]

On Being a Local UX Leader: Lessons Learned

2017-04-22T22:36:33+00:00Aug 13, 2012|Tags: , |

Back in 2008, although I had been involved in what was then UPA as a member who attended events, my only UX leadership role was in the workplace. Upon switching from being an employee to being a business owner in the middle of that year, I realized that I needed something more. With clients that [...]

LinkedIn for User Experience Professionals

2014-02-03T11:08:18+00:00Jun 18, 2012|Tags: , , |

[Update 3/29/13: This post was part of the basis for Lebson, Cory. "Care About Your UX Career? Network Now!" User Experience Magazine, Volume 13, Issue 1 (First Quarter 2013).] It was 2003 and a good friend from high school who had moved to Japan sent me a LinkedIn invitation. It said that he wanted me [...]

User Experience as a moral imperative? We want you, we want UX, but we have priorities.

2014-01-28T15:13:30+00:00Jun 11, 2012|Tags: , , |

A client hired Lebsontech for user experience related work, but partway through the process decided to use Lebsontech staff to address some other priorities that weren’t specifically user experience (UX) related. Since I knew funds were limited, using the funds and my team for this alternate purpose would seriously limit the time and funding available [...]

Translations and Transitions from English Web Content: Research Findings

2014-02-13T08:34:10+00:00Apr 3, 2012|Tags: |

A US government agency hired Lebsontech to conduct a focus group to better understand how they should translate and post web content in non-English languages and how they should transition between languages. The focus group participants included people with a specific interest in the agency's content, were bilingual, and were community leaders for US-based communities [...]

Usability: What a Project Manager Needs to Know – Part 2

2017-04-22T22:36:49+00:00Feb 21, 2012|Tags: , , |

Update 3/29/13 This blog has been the basis for: Lebson, Cory. 2012. "Making Usability a Priority: Advocating for the Value of User Research (PDF)." Intercom Magazine. October 2012. Lebson, Cory. "Making Usability a Priority: Advocating for the Value of User Research." Society for Technical Communication (STC) Live Webinar.  October 23, 2012. Preface It’s been almost two [...]

Usability: What a Project Manager Needs to Know – Part 1

2017-04-22T22:36:49+00:00Feb 8, 2012|Tags: , , |

Update 3/29/13 This blog has been the basis for: A reprint on usability.gov (May 28, 2014) Lebson, Cory. 2012. "Making Usability a Priority: Advocating for the Value of User Research (PDF)." Intercom Magazine. October 2012. Lebson, Cory. "Making Usability a Priority: Advocating for the Value of User Research." Society for Technical Communication (STC) Live Webinar. October [...]

Importance of a Good Logger in Qualitative Research

2015-04-24T16:23:52+00:00Dec 23, 2011|Tags: |

A usability test, user interview, or any one-on-one qualitative research really isn’t entirely one-on-one, at least not in an ideal setup. Ideally, it involves two research staff members to do research with a single participant – a moderator and a logger. A focus group should have the same two types of staff members as well. [...]