Should you do UX work in the Federal government when you don’t agree politically?

For much of my UX career, I’ve been pretty solidly tied to the Washington DC region. While I’ve never committed to any one specific industry, just given the amount of Federal UX work that has been available locally, Federal-related contracts have been responsible for a decent percentage of my overall consulting revenue. Although I’ve been [...]

2017-04-24T17:23:39+00:00Mar 1, 2017|Tags: , , , |

How to create a culture of accessibility

I was recently asked by a UX colleague how he might be able to incorporate accessibility into his company’s organizational culture. Although he felt personally that accessibility was very important and even had the budget to hire staff that was knowledgeable in principles of accessibility, he was still working through how, exactly, to make his [...]

2017-04-22T22:36:28+00:00Aug 30, 2016|Tags: , |

Intercom Magazine – Making Usability a Priority: Advocating for the Value of User Research

As a consultant specializing in user research, studying how users interact with Web and mobile resources, I wish I could give my clients a short contract to sign promising that if they work with me, they will definitely incorporate usability into their project. They will listen to my suggestions and they will follow through with [...]

User Experience as a moral imperative? We want you, we want UX, but we have priorities.

A client hired Lebsontech for user experience related work, but partway through the process decided to use Lebsontech staff to address some other priorities that weren’t specifically user experience (UX) related. Since I knew funds were limited, using the funds and my team for this alternate purpose would seriously limit the time and funding available [...]

2014-01-28T15:13:30+00:00Jun 11, 2012|Tags: , , |

Usability: What a Project Manager Needs to Know – Part 2

Update 3/29/13 This blog has been the basis for: Lebson, Cory. 2012. "Making Usability a Priority: Advocating for the Value of User Research (PDF)." Intercom Magazine. October 2012. Lebson, Cory. "Making Usability a Priority: Advocating for the Value of User Research." Society for Technical Communication (STC) Live Webinar.  October 23, 2012. Preface It’s been almost two [...]

2017-04-22T22:36:49+00:00Feb 21, 2012|Tags: , , |

Usability: What a Project Manager Needs to Know – Part 1

Update 3/29/13 This blog has been the basis for: A reprint on usability.gov (May 28, 2014) Lebson, Cory. 2012. "Making Usability a Priority: Advocating for the Value of User Research (PDF)." Intercom Magazine. October 2012. Lebson, Cory. "Making Usability a Priority: Advocating for the Value of User Research." Society for Technical Communication (STC) Live Webinar. October [...]

2017-04-22T22:36:49+00:00Feb 8, 2012|Tags: , , |

Critical Importance of Usability at FEMA: Before, During and After a Disaster

[Update 3/29/13 - This blog has been the basis for: Lebson, Cory. 2011. "The Critical Importance of Web Usability in Disasters: Agency-Wide Efforts to Promote Usability at FEMA (PDF)." International Association of Emergency Managers (IAEM) Bulletin, Vol. 28, No. 11. November, 2011.] In the last post, I talked about our user research training program at [...]

2014-02-13T09:17:50+00:00Aug 1, 2011|Tags: , , |

Evangelizing Usability at FEMA: Training Those Who Create Disaster-Related Websites

[Update 3/29/13 - This blog has been the basis for: Lebson, Cory. 2011. "The Critical Importance of Web Usability in Disasters: Agency-Wide Efforts to Promote Usability at FEMA (PDF)." International Association of Emergency Managers (IAEM) Bulletin, Vol. 28, No. 11. November, 2011.] Lebsontech has been doing usability work for FEMA since 2008. After having spent [...]

2014-01-28T15:25:28+00:00Jul 27, 2011|Tags: , , |