UXmatters – Lessons from Disaster Research

When the life-threatening catastrophe Hurricane Sandy hit the Northeastern United States, proper disaster preparedness and disaster response and the subsequent recovery all depended on people having a good user experience with Web and mobile information resources. These resources provided information that helped people to prepare for the disaster and, subsequently, let them apply for recovery [...]

2017-04-22T22:37:00+00:00Mar 10, 2014|Tags: , , |

Usability as Sociology: How the Perspectives of Tornado Survivors Differ from those of Other Major Disasters

My initial training in usability occurred during my undergraduate years, within the framework of my bachelor’s degree in psychology. The research methodology that was applied to usability fit well within an experimental psychology approach. After graduating with my psychology degree, I decided to pursue a graduate degree in sociology, with one emphasis on the use [...]

2017-04-22T22:36:49+00:00Aug 14, 2011|Tags: , |

Critical Importance of Usability at FEMA: Before, During and After a Disaster

[Update 3/29/13 - This blog has been the basis for: Lebson, Cory. 2011. "The Critical Importance of Web Usability in Disasters: Agency-Wide Efforts to Promote Usability at FEMA (PDF)." International Association of Emergency Managers (IAEM) Bulletin, Vol. 28, No. 11. November, 2011.] In the last post, I talked about our user research training program at [...]

2014-02-13T09:17:50+00:00Aug 1, 2011|Tags: , , |

Evangelizing Usability at FEMA: Training Those Who Create Disaster-Related Websites

[Update 3/29/13 - This blog has been the basis for: Lebson, Cory. 2011. "The Critical Importance of Web Usability in Disasters: Agency-Wide Efforts to Promote Usability at FEMA (PDF)." International Association of Emergency Managers (IAEM) Bulletin, Vol. 28, No. 11. November, 2011.] Lebsontech has been doing usability work for FEMA since 2008. After having spent [...]

2014-01-28T15:25:28+00:00Jul 27, 2011|Tags: , , |