Intercom Magazine – Making Usability a Priority: Advocating for the Value of User Research

As a consultant specializing in user research, studying how users interact with Web and mobile resources, I wish I could give my clients a short contract to sign promising that if they work with me, they will definitely incorporate usability into their project. They will listen to my suggestions and they will follow through with [...]

Usability: What a Project Manager Needs to Know – Part 2

Update 3/29/13 This blog has been the basis for: Lebson, Cory. 2012. "Making Usability a Priority: Advocating for the Value of User Research (PDF)." Intercom Magazine. October 2012. Lebson, Cory. "Making Usability a Priority: Advocating for the Value of User Research." Society for Technical Communication (STC) Live Webinar.  October 23, 2012. Preface It’s been almost two [...]

2017-04-22T22:36:49+00:00Feb 21, 2012|Tags: , , |

Usability: What a Project Manager Needs to Know – Part 1

Update 3/29/13 This blog has been the basis for: A reprint on usability.gov (May 28, 2014) Lebson, Cory. 2012. "Making Usability a Priority: Advocating for the Value of User Research (PDF)." Intercom Magazine. October 2012. Lebson, Cory. "Making Usability a Priority: Advocating for the Value of User Research." Society for Technical Communication (STC) Live Webinar. October [...]

2017-04-22T22:36:49+00:00Feb 8, 2012|Tags: , , |

How well do they listen? Results of a meta-analysis of usability recommendations

A long-term Lebsontech client asked me to report on how often my usability recommendations were followed. The truth is, I didn’t really know. I had done research on a number of different sub-sites for this client and produced a ton of reports. While I had certainly kept tabs on some of those sites, in other [...]

2014-02-13T09:20:30+00:00Nov 9, 2011|Tags: , , |