Professional History and Serendipity

Last week I got to do something very cool. Wearing my hat as the Usability Professionals Association’s DC-chapter president, I got to introduce one of our speakers for the evening, Dr. Kent Norman, the professor at University of Maryland who first got me interested in usability almost 20 years ago. Further, the person that he [...]

2017-04-22T22:36:38-04:00Apr 4, 2011|Tags: , |

Colleagues or Competitors?

I spoke with a colleague on the phone last week.  We hadn't talked on the phone before but found that we had a lot in common.  We both run small user research firms and both enjoy doing similar kinds of user research.  There was a brief awkward moment when the person said that their company [...]

2017-04-22T22:36:16-04:00Mar 24, 2011|Tags: , , |

Love your Client, Like Yourself

Recently, a client said to me of another consultant that this consultant did not exhibit a passion for the work or for the company. This consultant generally produced good quality work, but that lack of passion was a serious impediment to the company’s perception of his consulting skills. I started thinking about this. Do consultants [...]

2017-04-22T22:36:31-04:00Feb 4, 2011|Tags: , |