Colleagues or Competitors?

I spoke with a colleague on the phone last week.  We hadn't talked on the phone before but found that we had a lot in common.  We both run small user research firms and both enjoy doing similar kinds of user research.  There was a brief awkward moment when the person said that their company [...]

2017-04-22T22:36:16-04:00Mar 24, 2011|Tags: , , |

Love your Client, Like Yourself

Recently, a client said to me of another consultant that this consultant did not exhibit a passion for the work or for the company. This consultant generally produced good quality work, but that lack of passion was a serious impediment to the company’s perception of his consulting skills. I started thinking about this. Do consultants [...]

2017-04-22T22:36:31-04:00Feb 4, 2011|Tags: , |