When the life-threatening catastrophe Hurricane Sandy hit the Northeastern United States, proper disaster preparedness and disaster response and the subsequent recovery all depended on people having a good user experience with Web and mobile information resources. These resources provided information that helped people to prepare for the disaster and, subsequently, let them apply for recovery assistance during the aftermath of the disaster. In disastrous situations like this, the right information needs to be immediately available to people because there may not be time for a second chance to obtain it….
See full article: Lebson, Cory. “Lessons from Disaster Research” UX Matters (March, 2014).
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